Section 01
Introduction
This Privacy Policy ("Policy") describes how ixbet ("ixbet," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "your," or "Player") who access or use the ixbet platform, including the website at ixbet.vip, all associated pages, mobile interfaces, games, betting markets, and related services (collectively, the "Platform").
ixbet is committed to protecting the privacy and personal data of all players, with particular attention to the rights and expectations of Filipino users. This Policy is designed to be transparent, straightforward, and compliant with applicable Philippine data protection laws and regulations.
Scope: This Privacy Policy applies to all personal data collected by ixbet in connection with your use of the Platform, whether you are a registered player, a visitor browsing the site, or a person who contacts ixbet's support team. By using the Platform, you acknowledge that you have read and understood this Policy.
This Policy should be read alongside ixbet's Terms & Conditions, which govern your use of the Platform. Defined terms used in this Policy have the same meaning as in the Terms & Conditions unless otherwise stated.
Section 02
Personal Data We Collect
ixbet collects the following categories of personal data from players and platform users. The specific data collected depends on how you interact with the Platform and the services you use.
| Category |
Examples |
Purpose |
| Identity Data |
Full legal name, date of birth, government-issued ID number, nationality |
Account registration, KYC verification, age verification |
| Contact Data |
Email address, mobile number, residential address (including city, province) |
Account communication, support, transaction notifications |
| Financial Data |
GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history |
Deposit and withdrawal processing, AML compliance |
| Technical Data |
IP address, device type, browser type, operating system, session data |
Platform security, fraud detection, performance optimization |
| Usage Data |
Games played, bets placed, session duration, pages visited, click patterns |
Platform improvement, responsible gaming monitoring, personalization |
| Communications Data |
Support chat transcripts, email correspondence, feedback submissions |
Customer support, dispute resolution, quality assurance |
| Verification Documents |
Philippine National ID, passport, driver's license, proof of address, selfie photos |
KYC compliance, identity verification, fraud prevention |
Sensitive Data: ixbet does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes (for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion). Any such data is handled with the highest level of care and is not used for any commercial purpose.
Section 03
How We Collect Your Data
ixbet collects personal data through the following methods:
- Direct Submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
- Automated Collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies. See Section 07 for full details on cookies.
- Third-Party Sources: Identity and fraud-check data received from payment processors (such as GCash and PayMaya), identity verification service providers, and fraud prevention databases, where permitted by applicable law.
- Public Sources: In limited circumstances, ixbet may verify information against publicly available sources such as government databases or sanctions lists as part of its AML and compliance obligations.
Accuracy: You are responsible for ensuring that all personal data you provide to ixbet is accurate, complete, and current. Providing false or misleading information is a breach of ixbet's Terms & Conditions and may result in account suspension.
Section 04
How We Use Your Personal Data
ixbet uses the personal data it collects for the following purposes:
- Account Management: To create, maintain, and manage your ixbet player account, including processing your registration, verifying your identity, and managing your account settings.
- Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate records of all financial transactions.
- Platform Operation: To deliver the games, betting markets, and other services available on the ixbet Platform, and to ensure the Platform functions correctly and securely.
- Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and gaming regulatory requirements.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct on the Platform.
- Responsible Gaming: To monitor gaming activity for signs of problem gambling, to enforce deposit limits and self-exclusion requests, and to provide responsible gaming tools and support to players who need them.
- Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through ixbet's 24/7 support channels.
- Communications: To send you account-related notifications, transaction confirmations, security alerts, and — where you have opted in — promotional communications about ixbet offers and new features.
- Platform Improvement: To analyze usage patterns, conduct research, and improve the design, functionality, and content of the ixbet Platform.
Marketing Communications: ixbet will only send you promotional emails or SMS messages if you have explicitly opted in to receive them during registration or through your account settings. You can opt out of marketing communications at any time by updating your preferences in your account settings or by contacting support.
Section 05
Legal Basis for Processing
ixbet processes your personal data on the following legal bases:
- Contractual Necessity: Processing that is necessary to perform the contract between you and ixbet — specifically, to operate your player account, process transactions, and deliver the services you have requested.
- Legal Obligation: Processing that is required to comply with applicable laws and regulations, including AML obligations, KYC requirements, tax reporting, and gaming regulatory requirements.
- Legitimate Interests: Processing carried out for ixbet's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where these interests are not overridden by your privacy rights.
- Consent: Processing based on your explicit consent, such as sending marketing communications. Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Section 06
Data Sharing & Disclosure
ixbet does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. ixbet may share your personal data with the following categories of recipients only where necessary and permitted by applicable law:
- Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to the extent necessary to process your deposits and withdrawals.
- Identity Verification Providers: Third-party KYC and identity verification service providers who assist ixbet in verifying player identities and complying with regulatory requirements.
- Fraud Prevention Services: Fraud detection and prevention service providers who help ixbet identify and prevent fraudulent activity on the Platform.
- Technology Partners: Game providers, platform technology vendors, and cloud infrastructure providers who support the operation of the ixbet Platform, subject to strict data processing agreements.
- Regulatory and Law Enforcement Authorities: Philippine government agencies, regulatory bodies, law enforcement authorities, and courts, where ixbet is legally required or permitted to disclose personal data.
- Professional Advisors: Legal counsel, auditors, and other professional advisors, where necessary for ixbet's legal and compliance obligations.
Data Processing Agreements: All third-party service providers who process personal data on ixbet's behalf are required to enter into data processing agreements that obligate them to handle your data securely, use it only for the specified purpose, and comply with applicable data protection laws.
Section 07
Cookies & Tracking Technologies
ixbet uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. ixbet uses the following types of cookies:
- Essential Cookies: Strictly necessary for the Platform to function. These cookies enable core features such as account login, session management, and security. They cannot be disabled without affecting Platform functionality.
- Performance Cookies: Used to collect anonymized data about how players use the Platform, including which pages are visited most frequently and whether error messages are received. This data helps ixbet improve Platform performance.
- Functional Cookies: Used to remember your preferences and settings, such as your preferred language, display settings, and responsible gaming tool configurations.
- Analytics Cookies: Used to analyze player behavior and usage patterns on the Platform to help ixbet understand how the Platform is being used and identify areas for improvement.
Cookie Control: You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling essential cookies may prevent you from accessing certain features of the ixbet Platform, including your player account. Continued use of the Platform without changing your cookie settings constitutes acceptance of ixbet's use of cookies as described in this Policy.
Section 08
Data Security
ixbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
- 256-bit SSL Encryption: All data transmitted between your device and the ixbet Platform is encrypted using industry-standard 256-bit SSL/TLS protocols.
- Secure Data Storage: Personal data is stored on secure, access-controlled servers with restricted physical and logical access. Sensitive data such as passwords is stored in hashed form and is never stored in plain text.
- Access Controls: Access to personal data within ixbet is restricted to authorized personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
- Regular Security Audits: ixbet conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in the Platform.
- Fraud Monitoring: ixbet's security systems continuously monitor the Platform for suspicious activity, unauthorized access attempts, and other security threats.
No Absolute Guarantee: While ixbet takes all reasonable steps to protect your personal data, no method of data transmission or storage is completely secure. ixbet cannot guarantee the absolute security of your data. You are responsible for maintaining the security of your account credentials and for notifying ixbet immediately if you suspect any unauthorized access to your account.
Section 09
Data Retention
ixbet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
- Active Account Data: Personal data associated with your active ixbet account is retained for the duration of your account's existence and for a period after account closure as required by law.
- Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years following the transaction date, in accordance with applicable AML and financial record-keeping requirements.
- KYC and Identity Documents: Identity verification documents are retained for a minimum of five (5) years following account closure, as required by applicable regulatory obligations.
- Support Communications: Customer support records and communications are retained for a period of three (3) years following the resolution of the relevant inquiry or dispute.
- Marketing Data: Where you have opted in to marketing communications, your marketing preferences and related data are retained until you withdraw your consent or request deletion.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with you as an individual. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes.
Section 10
Your Privacy Rights
As a player on the ixbet Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact ixbet's support team using the details in Section 14.
- Right of Access: You have the right to request a copy of the personal data that ixbet holds about you, along with information about how it is being used.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data that ixbet holds about you. You can update most of your account information directly through your account settings.
- Right to Erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to ixbet's legal obligations to retain certain records.
- Right to Restriction: You have the right to request that ixbet restricts the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
- Right to Data Portability: You have the right to receive a copy of the personal data you have provided to ixbet in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data where ixbet is relying on legitimate interests as the legal basis for processing.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Response Timeframe: ixbet will respond to all valid privacy rights requests within a reasonable timeframe and in any event within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case ixbet will notify you of the extension and the reason for it.
Section 11
Children & Minors
The ixbet Platform is strictly intended for adults aged 21 years and above, in accordance with the minimum legal age for casino-style gambling and sports betting in the Philippines. ixbet does not knowingly collect personal data from persons under the age of 21.
ixbet enforces strict age verification procedures during the account registration process. All new accounts are subject to identity and age verification before full Platform access is granted. If ixbet discovers that personal data has been collected from a person under 21 years of age, that account will be immediately suspended and the personal data will be deleted as soon as practicable.
Parental Responsibility: If you are a parent or guardian and believe that a minor in your care has registered an account on the ixbet Platform, please contact ixbet's support team immediately. ixbet will investigate and take appropriate action, including account closure and deletion of any associated personal data.
Section 12
Third-Party Links
The ixbet Platform may contain links to third-party websites or services, such as payment provider portals. These third-party sites operate independently of ixbet and have their own privacy policies. ixbet is not responsible for the privacy practices or content of any third-party websites.
When you click on a link to a third-party site, you leave the ixbet Platform and your interactions with that site are governed by that site's own terms and privacy policy. ixbet encourages you to review the privacy policies of any third-party sites you visit.
Section 13
Updates to This Privacy Policy
ixbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, ixbet will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the Platform.
The most current version of this Privacy Policy will always be available at ixbet.vip/privacy-policy. The effective date of the current version is displayed at the top of this document. Your continued use of the Platform following the publication of any amendments constitutes your acceptance of the revised Policy.
If you do not agree with any changes to this Privacy Policy, you should cease using the Platform and may request account closure in accordance with ixbet's Terms & Conditions.
Section 14
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or ixbet's handling of your personal data, please contact ixbet's support team. We are available 24 hours a day, 7 days a week.
- Live Chat: Available directly from the ixbet Platform — look for the chat icon on any page.
- Email: [email protected]
When submitting a privacy-related request, please include your registered email address and a clear description of your request so that our team can assist you efficiently. For players based in Manila, Cebu, Davao, Quezon City, and Makati, our support agents are familiar with the local Philippine context and are ready to assist you in plain English.
For responsible gaming concerns, including self-exclusion requests, please visit the Responsible Gaming page or contact support directly. All self-exclusion requests are treated as a priority.